Returns
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Returns
Change or cancel an order
Unfortunately it is not possible to amend or make changes to an order once it has been placed, due to the fast despatch times we operate under. On rare occasions we may be able to intervene before it has been despatched.

If your order has not been packed or despatched we may well be able to amend it for you.
If your order has already been despatched or delivered and you want to cancel your order, you will then need to follow our Returns Procedure, in the event of unwanted products.
Full details of our terms and conditions regarding order cancellation can be read on our full terms and conditions page.

If your order looks to be incomplete, or damaged, or you have any questions on your order please email sales@affordablelawn.co.uk or ideally WhatsApp our dedicated number at the bottom of the Website

Missing, incomplete or damaged orders
If your order hasn’t arrived or arrives incomplete, you can firstly:

Check your order status with the couriers tracking system. This will be on the email sent to you directly from our couriers.

For damaged products, incomplete orders or despatched items that don’t arrive when expected please email sales@affordablelawn.co.uk or ideally WhatsApp our dedicated number at the bottom of the Website

Returns procedure
Due to the nature of our products all returns must be agreed and processed via ourselves, at the expense of the purchaser. If you want to return items you have bought from us please email us sales@affordablelawn.co.uk or ideally WhatsApp our dedicated number at the bottom of the Website

We will process refunds within 10 days of us receiving the items back in good re-saleable condition
We will refund the order by the original payment method used when placing the order
We Reserve the right when refunding the order, to charge a £6.23 shipping fee, should the return reason be a change of mind. The £6.23 will be on top of any costs we incur collecting the parcel.
Should the delivery address be incorrect and the item returned to us, we also reserve the right to charge a £6.23 delivery fee as well as a £6.23 re-delivery fee.
Refunds policy
We hope you are happy with all your purchases from us. However if you are not, please arrange for the return of the product to us, and we’ll exchange or refund it to the credit or debit card/ Paypal of the person who placed and paid for the order.  To prevent money laundering, we will not refund to a method other than the original payment method and will not refund to another name other than the name on the original order.

Under the Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund of your product, if you request one in writing within 14 working days of receipt of your product.

Products we’re unable to cancel, refund or exchange.

We cannot offer refunds or exchanges, unless faulty or not as described on the following items:

Products that have been made specifically to your specification or specifically ordered for you.
Products that have a specified use by date and/or are perishable, such as Nematodes.
Products supplied, despatched by third party providers and subject to their own terms and conditions.
We also reserve the right to charge a £6.23 fee when refunding the order, as per the original shipping charge.

Consumer Contracts Regulations 2013
The above legislation offers you the following cancellation rights when you buy online or by phone:

You are entitled to cancel your order if you wish to, provided you request the cancellation or refund, no longer than 14 days after the day on which you receive the goods.
The right to return products does not apply to products made to your specification, or by their nature cannot be returned, or are liable to deteriorate quickly
If you wish to cancel, you must take care of the goods and keep them within your possession and inform us that you wish to cancel
To cancel the order, you must let us know that you want to cancel it and contact us according to our full terms and conditions under Cancellation and acceptance of orders
If you decide to cancel your order you must email us on sales@affordablelawn.co.uk or ideally WhatsApp our dedicated number at the bottom of the Website to arrange cancellation and/or collection of your products
Where goods are faulty or damaged the customer has a minimum of 30 days in which to return these goods.
Unless agreed with Affordable Lawn / Bristol Lawn Lover in advance and in writing, the purchaser will be liable for all additional return costs of products to our warehouse.
All returning delivery charges arranged by us, will be charged ‘at cost’ and deducted from the returnees refund.

Complaints
We welcome all feedback both good and bad and always want to put a smile on your face. Please let us know if you have concerns or feedback via email on sales@affordablelawn.co.uk or ideally via WhatsApp using our dedicated number at the bottom of the Website and we will address this.
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